Privacy Policy

 

Privacy Notice

We are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018, once enacted. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalised shopping experience.

We have published this notice to help you understand

how and why we collect information from you;

  • who we share your information with, why and on what basis; and

  • what your rights are.

If we make changes to this notice we will notify you by updating it on our website.

This privacy notice was last updated on 5th October 2019.

What information we collect when you register and why?

When you buy goods from us, you are entering into a contract with us. You will need to set up an account before ordering from us; so we can set this up we will ask you to provide some personal information such as:

  • full name

  • address (and previous addresses)

  • date of birth

  • contact numbers, and

  • email address.

As an existing customer if you have shopped with us using a credit or debit card, or we have taken these details for a payment authorisation, we will securely collect and store this payment card information. New customers and existing customer whose payment cards have expired, you will be asked if you would like to automatically store these details in order to speed up the payment process.

In order to undertake website personalisation, we will also gather information about the devices you use to access our sites (desktop and mobile), and this may include IP address. For further information on our use of cookies and tracking please see our Cookie Notice.

How do we use your information?

Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:

  • Contract - your personal information is processed in order to fulfil a contractual arrangement.

  • Consent – where you agree to us using your information in this way e.g. for storing your payment card details.

  • Legitimate Interests - this means the interests of us in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way e.g. to transfer your data to certain Third Party’s such as delivery partners.

  • Legal Obligation – where there is statutory or other legal requirement to share the information e.g. when we have to share your information for law enforcement purpose